Terms of service

GENERAL

Products are imported for Featherlane
Prices are subject to change without any notice.
Returns & refunds - please see our "other conditions" below.
Certain items are imported - availability will be confirmed on request.

All goods remain Featherlane property until full payment is received.
Orders will only be processed / delivered or collected once payment reflects on our account.
Client to ensure the quantity, quality, colour & size is correct on orders placed. Your payment of invoice confirms the order is correct.
Featherlane is not liable for any incorrect orders placed.
Lead time will vary according to product.
Notify us if you have specific delivery dates required.
Delivery prices quoted are for Gauteng only and are subject to change without notice. Contact us for deliveries outside Gauteng.

DISCLAIMER
Featherlane is not responsible for the incorrect use of a product.
Keep plastic packaging away from children.

PAYMENT
100% payment upfront on receipt of invoice, prior to delivery / collection

PAYMENT METHODS
Direct Cash Deposit - Email proof to info@featherlane.co.za
Electronic Transfer - Email EFT proof to info@featherlane.co.za
PayFast Online payment facility

BEE STATUS
We are EME (Exempt Micro Enterprise) small company status with a verified turnover of less than R5million.

OTHER CONDITIONS
Orders must be inspected upon receipt thereof.

DEFECTS:
Notify us in writing to info@featherlane.co.za within 7 days of receiving your order.
We will be in touch regarding arrangements for replacement, subject to all the conditions herein.
If you feel your order has been short delivered, please first ensure your original order was correctly placed with us and there is nothing on back order.
In most cases we will resolve any issues relating to quality as we are confident in the quality from our suppliers.

RETURNS:
Return of a product is subject to the following:
Contact us within 7 days of receiving the goods by email - info@featherlane.co.za.
The product is not used, washed, damaged or soiled.
The product is in the original packaging with product inserts etc.
The original purchase receipt must be presented.
If no defect is found the client is liable for the cost of cartage back to our offices.
Returned products will be inspected and you will be notified whether a refund is awarded.
In the case of manufacturing defects, the original product must be received by our office before any replacements will be accommodated.  We will then investigate and ensure the order is corrected.

NON-RETURNABLE PRODUCTS:
Sufficient information would be supplied on the product for you to make your correct decision.
We have no reason to believe you will not be happy with the quality.
We cannot accommodate any return due to reasons of comfort.
Due to hygiene reasons, there is a no-return policy on pillows, toppers and duvet inners.
Unfortunately, any items purchased on sale cannot be returned.

PLEASE NOTE:

Please ensure all measurements, quality and quantity ordered as Feaherlane will not be held liable nor accept any returns if goods are incorrectly ordered by the customer and correctly advertised on our website.

Featherlane will not be held liable in any way with linen being laundered incorrectly, causing shrinkage, coloration or damages.
Washing instructions are clear marked on all labels.
If unsure please advise before washing.