Shipping policy

Shipping Policy

1. Introduction

This Shipping Policy explains how orders are processed and delivered for purchases made on www.featherlane.co.za⁠�.

Please read this carefully before placing an order. By ordering from FeatherLane you agree to the terms below.

2. Order Processing

Once an order is placed and payment is confirmed, we prepare it for dispatch.

Processing Time

Orders are usually processed and dispatched within:

✔ 1–2 working days after payment confirmation.

Processing may be slightly longer if:

The item is held at a supplier warehouse

There are verification checks

Public holidays occur

You will be notified via email or WhatsApp if there is a delay.

3. Shipping Methods & Delivery Timeframes

We use reputable courier services for all deliveries within South Africa.

Estimated Delivery:

After dispatch, delivery typically takes:

✔ 3–5 working days

This timeframe is an estimate and not guaranteed. Actual delivery may vary due to:

Courier delays

Public holidays

Weather impacts

Remote delivery areas

4. Shipping Costs

Shipping costs are:

✔ Calculated at checkout

✔ Based on destination and parcel size

✔ Displayed before you complete your purchase

No additional freight charges will be added after checkout.

5. Tracking Your Shipment

Once your order is dispatched, we will send you a:

✔ Tracking number

✔ Courier information

✔ Estimated delivery date

Use this tracking information to monitor your delivery online.

6. Failed Delivery Attempts

If the courier attempts delivery and:

✔ The address is incorrect

✔ Nobody is available to receive it

✔ You refuse delivery

Then:

The parcel may return to the depot

Additional redelivery charges may apply

These charges will be for your account

Ensure your delivery address and contact number are accurate at checkout.

7. International Shipping

At present, we ship only within South Africa.

If international shipping becomes available, it will be clearly stated at checkout.

8. Delays & Exceptions

While we aim to meet the estimated delivery times, FeatherLane is not responsible for delays caused by:

✔ Courier services

✔ Supplier fulfillment times

✔ Weather

✔ Unforeseen logistical disruptions

9. Damaged or Lost Shipments

Damaged in Transit

If your order arrives damaged:

Take photos of the damaged item

Take photos of the packaging

We will assist with a claim and resolution.

Lost Items

If a parcel is marked “delivered” but you have not received it:

✔ Check with neighbors

✔ Check safe places around property

✔ Contact the courier with your tracking

If the courier confirms loss, we will assist with next steps.

10. Contact Us

If you have questions or concerns about shipping or delivery:

📧 Email: info@featherlane.co.za

📱 WhatsApp: 076 157 2985

We’ll respond promptly and help resolve any issues.