Refund policy

DEFECTS:
Notify us in writing to info@featherlane.co.za within 7 days of receiving your order.
We will be in touch regarding arrangements for replacement, subject to all the conditions herein.
If you feel your order has been short delivered, please first ensure your original order was correctly placed with us and there is nothing on back order.
In most cases we will resolve any issues relating to quality as we are confident in the quality from our suppliers.

RETURNS:
Return of a product is subject to the following:
Contact us within 7 days of receiving the goods by email - info@featherlane.co.za.
The product is not used, washed, damaged or soiled.
The product is in the original packaging with product inserts etc.
The original purchase receipt must be presented.
If no defect is found the client is liable for the cost of cartage back to our offices.
Returned products will be inspected and you will be notified whether a refund is awarded.
In the case of manufacturing defects, the original product must be received by our office before any replacements will be accommodated.  We will then investigate and ensure the order is corrected.

NON-RETURNABLE PRODUCTS:
Sufficient information would be supplied on the product for you to make your correct decision.
We have no reason to believe you will not be happy with the quality.
We cannot accommodate any return due to reasons of comfort.
Due to hygiene reasons, there is a no-return policy on pillows, toppers and duvet inners.
Unfortunately, any items purchased on sale cannot be returned.

PLEASE NOTE:

Please ensure all measurements, quality and quantity ordered as Featherlane will not be held liable nor accept any returns if goods are incorrectly ordered by the customer and correctly advertised on our website.

Featherlane will not be held liable in any way with linen being laundered incorrectly, causing shrinkage, coloration or damages.
Washing instructions are clear marked on all labels.
If unsure please advise before washing.